Privacy Policy

This Privacy Policy explains how Stephanie Jackson Limited (“SJL”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you use our website, book treatments, contact us, or use our services.

By using our website or booking treatments with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Stephanie Jackson Limited trading as “Stephanie Jackson” and “Stephanie Jackson Brows” is the data controller responsible for your personal data.

Contact details:
Email: info@sjcliniclondon.com
Website: Stephanie Jackson Brows

2. Information We Collect

We may collect and process the following categories of personal information:

  • Full name

  • Date of birth

  • Address

  • Telephone number

  • Email address

  • Emergency contact details

  • Medical and health information relevant to treatment suitability

  • Photographs taken before and after treatment

  • Payment and transaction details

  • Appointment and booking history

  • Marketing preferences

  • IP address and website usage data

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide consultations and treatments safely

  • To assess suitability for treatments

  • To maintain accurate client records

  • To process bookings and payments

  • To communicate regarding appointments and aftercare

  • To respond to enquiries or complaints

  • To comply with legal and regulatory obligations

  • To improve our website and services

  • To send marketing communications where you have provided consent

4. Medical Information

Certain treatments require us to collect sensitive health information. This information is only collected where necessary and is used solely for determining treatment suitability and ensuring your safety.

By signing consent forms and proceeding with treatment, you consent to our processing of this information for these purposes.

5. Marketing Communications

Where you have opted in, we may contact you with promotions, updates, special offers, or news regarding our services.

You may unsubscribe or withdraw consent at any time by:

  • Clicking the unsubscribe link in marketing emails; or

  • Contacting us at info@sjcliniclondon.com

We will never sell your personal information to third parties for marketing purposes.

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

  • Booking and payment service providers

  • Professional advisers, insurers or legal representatives

  • IT and website service providers

  • Regulatory or law enforcement authorities where legally required

All third parties are required to keep your information secure and confidential.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

Your information is stored securely in password-protected systems and secure client management platforms.

8. Retention of Data

We retain client records only for as long as reasonably necessary for legal, insurance, regulatory, and business purposes. Medical and treatment records may be retained for up to 7 years following your last appointment, or longer where legally required.

You may request deletion of your personal information where applicable under data protection laws.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request transfer of your data

  • Lodge a complaint with the Information Commissioner’s Office (“ICO”)

To exercise any of these rights, please contact us at info@sjcliniclondon.com

10. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be published on our website and will take effect immediately upon posting.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Stephanie Jackson Limited
Email: info@sjcliniclondon.com